Digit Life Insurance Posts 51 Percent YoY Revenue Growth in FY26
Bengaluru, May 25: Go Digit Life Insurance Limited said its Gross Written Premium climbed 51.22% YoY to INR 1,990 crore in FY 2025-26 from INR 1,316 crore (₹13.1 billion) in the previous FY. It also paid INR 4.58 billion in claims during the year. The Company, as part of its 4th Transparency Report, also revealed various claims and service-related metrics from FY 2025-26.
Digit Life shared the turnaround-time (TAT) distribution for death claims in the last FY, showing that 76% of death claims were settled within 3 days after receiving the last claim documents. The average death-claim settlement time stood at 1.82 days, with the end-to-end timeline improving to 6 days during the financial year.
The Company also disclosed category-wise biggest claims settled during the year, with the highest single claim paid for Group Term Life touching ₹4.5 crore in FY 2025-26. Its active customer base also grew to 6.8 million during the same period.
The Transparency Report also expanded disclosures to include everyday service turnaround times across the policy lifecycle (covering proposal processing, underwriting decisioning, policy servicing, free-look cancellations, grievances, among others)
Below is a quick view of key customer-facing service metrics:
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Proposal processing averaged 24 hours (where applicable), with record processing speed of 2 minutes 42 seconds.
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Insurance proposal decisioning was completed at an average of 13 hours.
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Everyday Servicing: Policy updates were resolved within a couple of hours on average, significantly beating the 7-day regulatory mandate. The call center maintained a 71% First-Time Resolution (FTR) rate, despite a 361% surge in volume to over 4,500 calls.
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Digital Support: The WhatsApp channel managed nearly 3,500
customers and handled over 12,000 live chats for instant policy updates. -
Grievance Turnaround: Escalated issues and formal grievances were resolved in an average of 4.13 days, well ahead of the mandated 14-day window.
The report also highlights Digit Life’s technology and operating backbone, including platform availability metrics. In FY 2025-26, Digit Life reported 99.82% reliability for policy issuance (Direct and Partner) platforms and 99.96% reliability for the Digit Care claims system, with the customer enrollment portal achieving 100% availability.
The Company hit a peak of 1.37 lakh policies issued in a single day, reflecting strong operational scale. In group business, the largest single group policy covered 1.44 lakh employees, underscoring our ability to serve large cohorts seamlessly. Its agents & intermediaries nearly doubled from 4,281 to 8,094, while the solvency ratio remained strong at 184%. The Company also said it has expanded its service footprint to over 94% of India’s pin codes.